Frequently Asked Questions - FAQ

- What is included in the rental price of the facility?

Rental includes tables & silver chiavari chairs set up, six HD screens for photos or video slideshow, few  LED lights on the walls, one private dressing suite, a small lounge area, an Illuminated tor Bar with plenty of space to refrigerate drinks, Ice machine; more than 600 self-parking spaces, and… “THE ONLY BUILT-IN LED TEMPERED GLASS DANCE FLOOR IN DFW”.

- What is the time for my event?

Your event includes up to 6 hours for the reception & ceremony and 4 additional hours for setup. Additional setup time can be purchased by the hour. You CANNOT use your setup time to extend reception time. Setup time includes any vendor contracted directly by you. Latest time for an event is 1:00AM for Saturdays and 12:00AM for the rest of the week.

- Are decorations included with the venue rental?

The decoration is NOT included in the rental fee. Bella Luna Events offers luxury and beautiful design and decor services including rentals at extra-cost. We have one of the nicest inventories of decorative items, flowers, and props. We have one of the most creative design teams in DFW. Ask for décor services and we will be happy to customize a package that fits your vision and budget.  You are also allowed to work with your preferred florist and designer and we don’t ask for a fee.

Is it easy to find you?

Yes!! Bella Luna is centrally located at the Sam Moon Shopping Center. right of I-35 and 635. Just 17 minutes to the DFW Airport, and 20 minutes to Dallas Love field Airport. Exit on Josey Lane, Forest Lane, Valley View Ln and/or Harry Hines.

Do you have nearby  Hotels?

Sure!. You have access to several 4 & 5  star hotels within a 3-miles distance.  *Omni Dallas Hotel   * Double Tree by Hilton   *Wyndham Garden and many more.

 

- Can we use outside vendors?

Absolutely! Have the peace of mind of using bringing your own preferred vendors. * Bella Luna Approved Bartending & security are the only “required” vendors (when alcohol is being provided)

 

- Is there any charge for using outside vendors?

Yes, there is an additional fee of $500 USD when using outside catering and drinks; and $300 for DJs to connect to our sound system.

What is the maximum amount of people the facility will comfortably seat?

Our official max capacity is 300 guests, and for a more comfortably seating 250 would be the ideal max guest count number.

 

- Do you have a kids’ playroom?

NO.  Bella Luna Hall doesn’t have a kids’ playroom but our staff can always provide ideas and names of vendors that can help keep guests’ kids entertained during your event; although parents are fully responsible for kids behavior, safety and well being during the event as well as for damages caused by them if left unattended.

 

- Does the facility have air conditioning and heating?

Yes! It is aIn all venue & adjusted to your liking.

 

- Do you have private dressing rooms?

We offer one beautiful suite

 

- What kitchen amenities are available?

Small prep kitchen includes a commercialing sink, a 1 food prep table, 2 warming stations or “hot boxes” forers for food and one salad rack with trays. We don’t have grease trap so no grease should go into the sewer system.  Please note, it is a prep  kitchen only and cooking isthat is not permitted. so There is not a stove or oven provided.. Food must be cooked before entering the building.  Food has to be contracted through certified and licensed caterers.  Caterers are responsible for any additional kitchen appliance, equipment, utensils including chafing dishes, spoons, sterno flames, trays, etc. We have a limited amount of utensils, jars, stands and trays available for rental if needed.

 

- What types of tables and chairs are available for our use?

We offer silver  Chiavari set 300 chairs-(up to 300); up to thirty (30)-round tables 60” round tables; 2 (two)- 8ft.  rectangular tables 8ft; 12(twelve)- 6ft. rectangular tables 6ft; a1 wooden farm table for desserts; a1 33” round cake table 33” for cake; a1 kings tablelong table for sweetheart and bridal party; 4 highboy cocktail tables, 1 elegant silver and Ivory double throne chair, and 2 special throne chairs for the Quinceanera or for the couple in love, in silver/white and silver/blue. If you want; you can rent a hanging cake platform, we have 2 avilable, one with flowers and one in crystal: and you also have included a red carpet to welcome your Guests.

 

- Who is responsible for the set-up of the tables and chairs?

We make it easy for you!. During one of your consultations, we will discuss the floor plan to your liking. We will make with you a floor plan , and we will take care of the entire the set-up of tables and chairs. Setup has to be agreed-upon at least a week before the event.  We don’t do last minute setup changes the same day of the event

- Will there be someone at the venue on the day of my event?

Always!! Our professional staff will be there to give you the required venue support.  Although we are happy to provide with this awesome added value service  no cost for you!!!; our coordinators have a clear guidance on the DOs and DO NOTs, and to what the extent the support provided by them is.  Any other extraordinary tasks considered “special” or “out of their scope” could cause charges to the customer.

 

- What are the rules for having alcohol at our event?

We are a BYOB establishment. You can also contract professional alcohol catering companies. You choose your service time with up to 5 hours of available service. Alcoholic beverages must be served by a TABC certified bartender and security is required.

 

- Is a security guard required at events?

Security is an industry standard and required for any event where alcohol is being provided. Security will be present from the time alcohol service starts, until the last person leaves the property.

 

- Do you have a parking zone?

Of course! We offer ample and secure parking, with more than 600 free self-parking spots.

 

- How late can we stay?

We close the venue at 1:00 am on Saturdays and 12:00 am for any other day of the week. You get 6 hours of celebration time and you choose your time slot. You may request an additional hour as long as it does not pass 1am or midnight depending on the day of the week. You pay extra for that hour at the time of your request.  30 minutes before your party concludes, the liquor service stops.  The music stops, house lights are turned on and servers are ready to strike at 1:00 am. You have 15 extra minutes for your guests to leave the venue.

 

- Do we have to clean the facility at the end of our event?

We are responsible for much of the hall cleanup after the event concludes and for that we charge a cleaning and disinfecting fee. The Client is responsible for removing personal items, leftover food & all décor provided by Client or their vendors. Caterers are responsible for throwing out the trash and cleaning the kitchen area. Bartenders are responsible for throwing out the bar trash and to leave the bar in good cleaning conditions.

 

- Are pets allowed at Bella Luna?

Except for service animals, no animals are allowed on property. due to liability and strict Food and Beverage Laws.

 

- When are rehearsals permitted?

2-hour rehearsals are permitted by appointment only and must be scheduled on Tuesdays or Wednesdays only.  The last appointment is taken at 5:00 pm.  NO EXCEPTIONS.  NO kids are allowed during rehearsal unless they are part of the presentation.

- How much is your damage retainer?

Deposit is $500.00, if damages are caused from your event; they will be discounted from that. If damages exceed more than $500.00; the client will incur fees and these fees must be paid immediately.

 

- Are there any extra costs that I need to be aware of for the rental of your facility?

Absolutely not! There are never any hidden fees. The only exception would be if you add anything on, or the day before the event, you would then be billed.

 

- Do you offer any discounts?

Discounts may apply during promotions or seasonal dates.

 

- Are fireworks approved to use at Bella Luna Hall?

NO.  For safety reasons and due to the type of materials, drapery and décor elements, Bella Luna has decided NOT to approve cold fireworks, sparkles, open-flames, and any other material that can represent a hazard for the guests inside of the hall.  Helium balloons cannot be floating free in the presence of kids as they may get stuck in the crystal chandeliers and cause damage. confetti is also not allowed as well as soap bubbles.

 

Feel free to ask questions about specific materials and party enhancement options approved at BL.

 

- I am ready to book; what is my next step?

A $2,000.00 down payment & signed contract is required at the time of confirmation so that we may reserve that date as yours.

 

Let us know your event date and the Bella Luna team will work with you towards a stress-free event so you may enjoy your celebration!!!