Frequently Asked Questions - FAQ

What is included in the rental price of the facility?
Rental includes tables & silver Chiavari chairs set up, six HD screens for photos or video slideshow, few LED lights on the walls, one private dressing suite, a small lounge area, an Illuminated tor Bar with plenty of space to refrigerate drinks, Ice machine; more than 600 self-parking spaces,
and… 
“THE ONLY BUILT-IN LED TEMPERED GLASS DANCE FLOOR IN DFW”.

- What is the time for my event?
Your event includes up to 6 hours for the reception & ceremony and 4 additional hours for setup. Additional setup time can be purchased by the hour. You CANNOT use your setup time to extend reception time. Setup time includes any vendor contracted directly by you. Latest time for an event is 1:00 AM for Saturdays and 12:00 AM for the rest of the week.

- Are decorations included with the venue rental?
The decoration is NOT included in the rental fee. Bella Luna Events offers luxury and beautiful design and decor services including rentals at extra cost. We have one of the nicest inventories of decorative items, flowers, and props. We have one of the most creative design teams in DFW. Ask for décor services and we will be happy to customize a package that fits your vision and budget.  You are also allowed to work with your preferred florist and designer, and we don’t ask for a fee.

- Is it easy to find you?
Yes!! Bella Luna is centrally located at the Sam Moon Shopping Center. right of I-35 and 635. Just 17 minutes to the DFW Airport, and 20 minutes to Dallas Love Field Airport. Exit on Josey Lane, Forest Lane, Valley View Ln and/or Harry Hines.


- Do you have nearby  Hotels?
Sure!. You have access to several 4- & 5-star hotels within a 3-miles distance.  *Omni Dallas Hotel   * Double Tree by Hilton   *Wyndham Garden and many more.
 
- Can we use outside vendors?
Absolutely! Have the peace of mind of using bringing your own preferred vendors. * Bella Luna Approved Bartending & security is the only “required” vendors (when alcohol is being provided) 
 

- Is there any charge for using outside vendors?
Yes, there is an additional fee of $750 USD when using outside catering and drinks; and $350 for DJs to connect to our sound system.

- What is the maximum amount of people the facility will comfortably seat?
Our official max capacity is 300 guests, and for a more comfortably seating 250 would be the ideal max guest count number.
 
- Do you have a kids’ playroom?
NO.  Bella Luna Hall doesn’t have a kids’ playroom, but our staff can always provide ideas and names of vendors that can help keep guests’ kids entertained during your event; although parents are fully responsible for kids’ behavior, safety and well-being during the event as well as for damages caused by them if left unattended.
 
- Does the facility have air conditioning and heating?
Yes, and it can be adjusted to your liking.
 
- Do you have private dressing rooms?
We offer one beautiful suite
 
- What kitchen amenities are available?
Small prep kitchen includes a commercial sink, one food prep table, two warming stations or “hot boxes” for food and one salad rack with trays. We don’t have grease trap so no grease should go into the sewer system.  Please note, it is a prep kitchen only and cooking is not permitted, so there is not a stove or oven provided. Food must be cooked before entering the building.  Food must be contracted through certified and licensed caterers.  Caterers are responsible for any additional kitchen appliance, equipment, utensils including chafing dishes, spoons, sterno flames, trays, etc. We have a limited number of utensils, jars, stands and trays available for rental if needed.
 
- What types of tables and chairs are available for our use?

  • Chiavari chairs (up to 300)

  • 60” round tables (up t0 32)

  • 8ft rectangle tables (two available)

  •  6ft rectangle tables (twelve available)

  • Wooden farm table for desserts (one)

  • 33” round cake table (one)

  • Highboy Cocktail tables (four)

  •  Silver & Ivory throne chairs (one single and one double)

  • Silver & blue throne chair (one

  • Also available for rental: Crystal hanging cake stand, red carpet & Lucite table and pedestals, cherry blossom trees, specialty linens, and much more

 
- Who is responsible for the set-up of the tables and chairs?
We make it easy for you!; during one of your consultations, we will discuss the floor plan to your liking. We will make with you a floor plan, and we will take care of the entire set-up of tables and chairs. Setup must be agreed-upon at least a week before the event.  We don’t do last minute setup changes the same day of the event.

- Will there be someone at the venue on the day of my event?
Always!! Our professional staff will be there to give you the required venue support.  Although we are happy to provide with this awesome added value service at no cost for you!!!; our coordinators have a clear guidance on the DOs and DO NOTs, and to what the extent the support provided by them is.  Any other extraordinary tasks considered “special” or “out of their scope” could cause charges to the customer.
 
- What are the rules for having alcohol at our event?
We are a BYOB establishment. You can also contract professional alcohol catering companies. You choose your service time with up to 5 hours of available service. Alcoholic beverages must be served by a TABC certified bartender and security is required.
 
- Is a security guard required at events?
Security is an industry standard and required for any event where alcohol is being provided. Security will be present from the time alcohol service starts until the last person leaves the property.
 
- Do you have a parking zone?
Of course! We offer ample and secure parking, with more than 600 free self-parking spots.
 
- How late can we stay?
We close the venue at 1:00 am on Saturdays and 12:00 am for any other day of the week. You get 6 hours of celebration time, and you choose your time slot. You may request an additional hour if it does not pass 1:00 AM or midnight depending on the day of the week. You pay extra for that hour at the time of your request.  30 minutes before your party concludes, the liquor service stops.  The music stops, house lights are turned on and servers are ready to strike at 1:00 am. You have 15 extra minutes for your guests to leave the venue.
 

- Do we have to clean the facility at the end of our event?
We are responsible for much of the hall clean up after the event concludes and for that we charge a cleaning and disinfecting fee of $400. The Client is responsible for removing personal items, leftover food & all décor provided by Client or their vendors. Caterers are responsible for throwing out the trash in the dumpsters outside Bella Luna and cleaning the kitchen area. Bartenders are responsible for throwing out the bar trash in the dumpsters outside Bella Luna and to leave the bar in good cleaning conditions.
 
- Are pets allowed at Bella Luna?

Except for service animals, no animals are allowed on the property. due to liability and strict Food and Beverage Laws.  For unauthorized pets brought to the premises, there will be a penalization of $350 deducted from your security deposit.
 
- When are rehearsals permitted?
2-hour rehearsals are permitted by appointment only and must be scheduled on Tuesdays or Wednesdays only.  The last appointment is taken at 5:00 pm.  NO EXCEPTIONS.  NO kids are allowed during rehearsal unless they are part of the presentation.

- How much is your damage retainer?
Refundable security deposit is $700. For events with bands or groups contracted there will be an additional fee of $500 on top of the damage retainer.  If damages are caused during your event; or additional time is taken from your group or band to break down and leave the premises after the end of the event, the additional cost will be deducted from those deposits. If damages exceed the deposit amount; the client must pay the additional cost immediately after the end of the event
 
- Are there any extra costs that I need to be aware of for the rental of your facility?
Absolutely not! There are no other hidden fees. The only exception would be if you add anything on, or the day before the event, you would then be billed.
 
- Do you offer any discounts?
Discounts may apply during promotions or seasonal dates.
 
- Are fireworks approved to use at Bella Luna Hall?

NO. For safety reasons and due to the type of materials, drapery and decor elements, Bella Luna has decided NOT to approve cold fireworks, sparkles, open-flames, and any other material that can represent a hazard for the guests inside of the hall.  Helium balloons cannot be floating free in the presence of kids as they may get stuck in the crystal chandeliers and cause damage. confetti are also not allowed as well as soap bubbles.


Feel free to ask questions about specific materials and party enhancement options approved at BL.

 
- I am ready to book; what is my next step?
A $2,000.00 down payment & signed contract is required at the time of confirmation so that we may reserve that date as yours.

 Let us know your event date and the Bella Luna team will work with you
towards a stress-free event so you may enjoy your celebration!!!